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Aloha Browser 4.20.0.0 Crashes on Windows 11 ARM (Surface Pro Snapdragon X)

Known Mark 14 hours ago

Hello Community,

I am unable to run Aloha Browser on my Microsoft Surface Pro running Windows 11 ARM - anyone else experienced this?

System Information

  • Device: Microsoft Surface Pro
  • Processor: Snapdragon X (X1E80100) 12-core ARM64
  • Operating System: Windows 11 Pro 25H2
  • OS Build: 26200.9168
  • Aloha Browser Version: 4.20.0.0
  • Installation Path: C:\Users\markh\AppData\Local\Aloha Mobile\Aloha\Application\aloha.exe

Issue DescriptionWhen launching Aloha Browser, no browser window appears.

Task Manager briefly shows multiple Aloha processes and the Aloha service running, but the application never becomes visible. Windows subsequently records an application crash.

Troubleshooting Already PerformedI have attempted the following without success:

  • Completely uninstalled and reinstalled Aloha Browser
  • Deleted all Aloha user profile and cache data before reinstalling
  • Launched using --disable-gpu
  • Launched using --no-sandbox
  • Verified no Windows compatibility settings were enabled
  • Terminated all Aloha processes and services
  • Recreated the issue after a full system reboot
  • Created a brand-new local Windows user account and installed Aloha there
  • Confirmed the exact same behaviour occurs on the new profile

Event Viewer Error


Faulting application name: aloha.exe


Version: 4.20.0.0


Faulting module name: xtajit64se.dll


Exception code: 0xc0000409


Reliability Monitor Details


Problem Event Name: BEX64


Application Name: aloha.exe


Application Version: 4.20.0.0


Fault Module Name: xtajit64.dll


Fault Module Version: 10.0.26100.9168


Exception Code: c0000409


Additional Information

  • Aloha installs and runs as an x64 application rather than ARM64.
  • The crash appears to occur within Microsoft's ARM x64 emulation layer (xtajit64.dll / xtajit64se.dll).
  • Three crash dump files have been generated:

aloha.exe.5688.dmp

aloha.exe.26796.dmp

aloha.exe.97188.dmp

I can provide the crash dump files if required.

Could you please confirm whether Aloha Browser 4.20.0.0 is currently supported on Windows 11 ARM / Snapdragon X devices, and whether this is a known issue?

Thanks,
Mark

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