Fast download but file not working

Hello,

Thank you for your feedback. Please provide/answer the following:

- What Aloha Version do you have?

- What Android/iOS version do you use?

Thank you,

- Version 7.7.1

- Android 15

We've tested downloading a few videos on two different devices, and everything is working fine on our end. To help us look into the issue you're experiencing, could you please do the following:

1. Send us your feedback directly through the Aloha app – this will give us important diagnostic info specific to your device and setup.
2. Share the direct link to the video you're having trouble with – this will help us test that specific case.