VPN won't connect and stays grey when turning it on

By abiyyu faras syakir 9 months ago
Solved

Hai, My Aloha browser VPN won't connect and the icon is still grey as well as I turn it on. I wonder if you could help with this problem.


Thank you!

Replies (2)

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Good day,

Thanks for your feedback. What is your country of residence and what country server are you trying to connect?


Regards,

Aloha Team

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Hi,


It's Indonesia, I had premium account which connect to the fastest premium server. But often connected to the Netherlands server. looking forward to the answer


Thank you!

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is there any errors displayed upon connecting?

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No, the icon just wont turn on

like so..

Files: 0605.mp4
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Please add log report: On your PC open "C:\Users\%USER_NAME%\AppData\Local\Temp" (where %USER_NAME% - current user name) and send file "aloha_vpn.txt" to us. Thank you,

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Hi,


Sorry for the delay, here's the file


Hope this problem solve as soon as possible


Thank you!

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Please do the following:

1. Type in windows search bar “Services”

2. Find “AlohaMobile VPN service” in services list

3. Click right mouse button on service and select “Start” on context menu.

It should do the trick!

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OMG it works! Thank you!

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No probs 😁 Take care,

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