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Not work VPN (IOS and PC) with premium account

Solved Dmitry 16 months ago

Not work VPN (IOS and PC) with premium account.

I tried to reset VPN profile and so on... not connect...

Replies (7)

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Good day,

Thanks for your feedback.

- What country servers do you use?

- When you experience VPN connection cut, is there a pop up error message? If so, please forward a screenshot so we can look into it.


- What is your country of residence?

Thank you,

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From Russia

Any server…


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Not work VPN (IOS and PC) with premium account



Aloha Support



Good day,
Thanks for your feedback.
- What country servers do you use?
- When you experience VPN connection cut, is there a pop up error message? If so, please forward a screenshot so we can look into it.
- What is your country of residence?
Thank you,

OPEN COMMENT IN BROWSER


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Russia has restricted our VPN service and at the moment there’s nothing much we can do about. Apologies for the inconvenience.

Regards,


Aloha support

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Ok, why not…

How to return money?


New Comment






Not work VPN (IOS and PC) with premium account



Aloha Support



Good day,
Thanks for your feedback.
- What country servers do you use?
- When you experience VPN connection cut, is there a pop up error message? If so, please forward a screenshot so we can look into it.
- What is your country of residence?
Thank you,

OPEN COMMENT IN BROWSER


Stop receiving notifications about this problem

Powered by UseResponse
photo
1

On what store did you purchase Premium?

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1

In Apple Store


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Not work VPN (IOS and PC) with premium account



Aloha Support



On what store did you purchase Premium?

OPEN COMMENT IN BROWSER


Stop receiving notifications about this problem

Powered by UseResponse
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1

Apple Store

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1

Please follow instructions and learn how to manage your subscriptions:

For iOS users: https://support.apple.com/en-us/HT202039

Refunds: https://support.apple.com/en-us/HT204084

Take care,

Aloha Team

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