Upvote 1

Can't connect to vpn servers

Solved Александр Шин 8 months ago

Hello.

I've paid for premium account for vpn but it doesn't work in Uzbekistan at all. I can't connect neither to free servers nor premium. Pls help me fix it

Replies (4)

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Guys I demand total refund because your service isn't working and I will try another. I don't have time to wait for your answer cause I need working VPN right now

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Hi there,

Thanks for reaching out! Please follow instructions and learn how to manage your subscriptions:

For iOS users: https://support.apple.com/en-us/HT202039

Refunds: https://support.apple.com/en-us/HT204084

For Android users: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Refunds: https://support.google.com/googleplay/workflow/9813244?hl=en

If you have purchased Aloha Premium via Aloha Profile account - please log in to Aloha Profile and cancel subscription in your account settings: https://alohaprofile.com/login.html

Take care,

Aloha Team

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I bought Aloha premium n Aloha Profile account(desktop windows version). There is no special option to demand refund, it is only "Cancel plan". I clicked it but there is information that "Your plan will be canceled on September 22, 2023". I don't need subscription for not working service and just need a refund. When I have expect it?

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Hi, I have merged all your tickets into this one, the original one. We are aware of your request and the team is looking into it, so please bear with me.

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Update: We have issued your refund successfully.


Regards,

Aloha Team

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