Upvote 2

Balance

Solved Vijaya Kumar Natra 8 months ago

Hi Team,


My wallet balance is showing 0 instead of actual balance of around 50USD


Best regards,

Vijay

Replies (2)

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1

Good day,

Thanks for your feedback. What is your public wallet address please?


Regards,

Aloha Team

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1

Hi Team,


Here it is 0x5d846d03794c42f374e12898a37e6cc20c742cf2

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1

Hi there, Is your balance visible to you now?

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1

Hi Team,


Still showing 0 balance

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1

Can you try to relaunch Aloha and try again?

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1

Hi Team, I closed and opened Aloha several times with no luck.

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1

Could you please enable VPN and try to do pull refresh in wallet, perhaps some services are banned for your network.

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1

Hi Team, Enabled the VPN and refreshed the wallet page, still showing 0 balances

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1

Thanks, we are investigating this and will get back to you as soon as possible 🛠️

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1

Can you please send screenshot with BNB Chain config:

  1. open wallet
  2. open wallet settings
  3. go to Networks screen
  4. tap on BNB Chain

make a screenshot that should look like this:

c22e29c36bccba2aa1694c5b26e3bd64

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1

Hi Team, Pls find the same here

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1

Great, thanks! We now know what is the issue, we will fix it in the next release 🛠️

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2

Hi Team, Now the balance is visible correctly.

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