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all of my history just deleted before July 7

Solved Obi Wan kenobi ● ago

i had history for almsot a year, dates till like the start of october 2022, suddenly its all gone, never deleted it.

Replies (1)

Obi Wan kenobi ●

on pc its only from June 17, on phone from July 6. idk what happened i didnt delete it. HELP

Aloha Support ●

Hi there,

Thanks for reporting. Please answer the following:

- what Aloha version do you have?

- what OS version do you have?

- device model?

- did you delete Aloha app?

- do you use sync via Aloha Profile?

- do you have enough storage on your device?

Obi Wan kenobi ●

-v.4.9.2

-iOS 17 (but its also on PC, im on windows 10 latest release)

-iphone 11

- i occasionally do but i did it countless times without the history being affected

-yes its synced

- i do.

Aloha Support ●

Please send us report:

1. Go to iPhone/iPad Settings

2. Scroll down to find Aloha app and tap it

3. Turn Debug switch on

4. Go to Aloha app

5. Tap Report in the top right corner and send it to us

We will look into it as soon as we can.

Obi Wan kenobi ●

I sent, this is still happening, my history hasnt been recovered and it keeps being deleted. help?

Aloha Support ●

We haven't received any reports from this email address, so please try again!

Obi Wan kenobi ●

oh yup, ive sent it from roei.narkis@gmail.com because it doesnt let me switch accounts.

Aloha Support ●

We haven't received any reports from this email address either.

Can you please resend it to support@alohabrowser.com.

Obi Wan kenobi ●

just did

Aloha Support ●

received it, thanks.

Obi Wan kenobi ●

any updates?

Aloha Support ●

HI there,

Thank you for your patience!

It turns out there is a limit of 10000 latest history records when you sync data.

We might improve it or increase the number in the future releases if there is a high demand.

Regards

Aloha Team