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I can't activate the VPN while using Windows 10 - 64 bit.

By tayyab hussain ago

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I am trying to activate the VPN while using Windows 10 - 64 bit version but is not able to connect to VPN. The VPN button animates for few seconds but then goes back to disconnected state.

Please advise.

Replies (2)

Aloha Support ●

Good day,

Thanks for your feedback.

What is your country of residence?

Also, please add report: On your PC open "C:\Users\%USER_NAME%\AppData\Local\Temp" (where %USER_NAME% - current user name) and send file "aloha_vpn.txt" to us.

Thank you,

Regards,

Aloha Team

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tayyab hussain ●

Hi there,

My apologies for the delay. Please find the file attached.

Your further response will be truly appreciated.

Files:

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Aloha Support ●

It seems you are using outdated Aloha version, please instal new version and it will work fine again 👍

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tayyab hussain ●

Hi there,

Thank you for your reponse. As per your advice, I updated Aloha to version 1.1.3.0 but still no luck with VPN.

Any further advice will be truly appreciated.

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Aloha Support ●

Can you try to reinstall the browser altogether?

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tayyab hussain ●

Hi there, as per your advice, I unintalled the browser and installed it again but no luck.

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Aloha Support ●

In this case please add another log with the reinstalled version. Thanks a lot!

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tayyab hussain ●

Hi there, please find the file attached for reinstalled version.

Files:

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Aloha Support ●

Thanks!

By the log we can see that our service not running. Perhaps you have some sort of software installed that prevents our service from starting. Try to start the service manually:

1. Type in windows search bar “Services”

2. Find “AlohaMobile VPN service” in services list

3. Click right mouse button on service and select “Start” on context menu.

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tayyab hussain ●

Hi there,

I tired doing as advised but received an error. A snapshot is attached.

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tayyab hussain ●

Hi there, I am looking for your further advice. Many thanks.

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Aloha Support ●

It looks like our service is beng blocked. What antivirus platforms do you use on your laptop?

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tayyab hussain ●

I don't have any antivirus installed. However, the problem might be coming from windows firewall. What do you advice about it ??

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Aloha Support ●

We will look into it 🛠️

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