Upvote 3

Problem opening Aloha

In Progress Facu 12 months ago

Hello everyone. I have a problem with my Aloha browser. What happens is that when I open it after two seconds it closes and I can't do anything. I tried reinstalling and opening it as administrator but still the same. I have Windows 11 64bits

Replies (7)

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Good day,

Thanks for your feedback.

We need log from windows console:
a. Open windows program “cmd”
b. In cmd open Aloha folder (e.g. C:\Users\“YOUR_USER_NAME”“\AppData\Local\Aloha Mobile\Aloha\Application
c. Run Aloha in cmd with the command “Aloha.exe --enable-logging=stderr”
d. Send log from cmd to us!


Regards,

Aloha Team

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Here!

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Here!

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Can you please also specify Aloha version?

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I don't know how to see that. I reinstalled it 2 days ago. I think it is 1.1.3.0.

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Can you please reinstall it once more and then send report again?

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Hello. Here again!

Files: Log2.txt
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Please also: 1. Attach files from your folder "C:\Users\“YOUR_USER_NAME”\AppData\Local\Aloha Mobile\Aloha\User Data\Crashpad\reports "


Thanks!

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Here

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Hello?

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Developers are looking into it so please stay tuned.

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Hello?

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Hi there, apologies for delay. The team is still investigating this, so please hang on.

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Any solution?

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Task is still in progress.

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Could you also please try the following:


Rename folder C:\Users\<USER NAME>\AppData\Local\Aloha Mobile\Aloha\"User Data" to "User Data1"

And then try to open Aloha.

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