A new problem of synchronization and verification in PREMIUM. I do not receive a letter with ver

By Bradde 2 months ago
Solved

I have been signed for premium through the iPhone for several years. Synchronization works great on the iPad. It used to work on PC (Windows 10). After I reinstalled Windows 10 and downloaded the latest browser’s most vegetable - synchronization on the PC stopped working.
When I authorize on a PC, everything goes successfully and I get to the main menu, where it is clear that I bought premium.
(https://lohaprofile.com/profile_settings.html - on this link)
But the browser itself shows me that I have a basic version and offers an upgrade.
(Do not pay attention to the dull window in the upper right corner. It is dull because I take a screenshot at the time of its appearance)
** Picture 1

When I click on the upgrade, I again fall into the main menu, where it is clear that I bought premium. But sometimes I manage to see that during the transition, in this main menu it is proposed to verify my Email. Then the page quickly updates and I again find myself in the main menu, where it is clear that I bought premium.
(I can’t attach a screenshot, since this happens very quickly, sometimes I do not have time to see it)

For some reason, the system considers my Email not verified, but it does not allow me to verify it. When I manage to press with lightning speed on "send a verification to Email", during the transition, this page is opening to me:
** Picture 2

I also went to the Additional Settings and tried to send confirmation of verification. But nothing came to the mail.
** Picture 3

This is all very strange, I used premium for several years on all devices and there were no problems with verification. Just in case, I changed my password and updated the application to the last version. But it did not help.

What is even more strange is that I could not go with my username and password to the site https://community.lohabrowser.com/.
I had to register my same mail on this resource.

Please help me turn on the synchronization on the PC! :(
Perhaps I need help with sending a letter to the account of the account with reference to verification.

Replies (1)

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1

Hi there,

Please open Settings (or Additional settings if app version 1.1.0.0 or higher) - Aloha profile - Manage synchronisation.

Sync is switched off by default.

Image for example:

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1

Hi, this does not work. The current version of my premium browser 1.1.3.0.
On iPhone and iPad, synchronization is still working.


Please look at my attached screenshot at number 3 in the first message.
I can’t click on the "Manage synchronisation" because the button is not active.
I am applying a new screenshot.

As you can see in the screenshot, I have already pressed several times on "Resend Email". But nothing came to me by mail after several days.

What else can you do?

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1

In this case please try log in on desktop via email/password (not via apple ID) and
switch off this feature if its enabled - https://support.apple.com/en-us/HT210425 when you log in to Aloha profile on windows version.

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