UNABLE TO CANCEL SUBSCRIPTION THROUGH GOOGLE PLAY

By Jaansher Gondal 5 months ago
In Progress

Who do i reach to cancel it? The email associated with my premium account is vbuddleja83491@gmail.com

Replies (12)

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Hi there,

There are no active subscriptions under this email address.

Here is how to cancel Premium: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Refunds: https://support.google.com/googleplay/workflow/9813244?hl=en

Regards,

Aloha Team

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Attached are screenshots from bank and Aloha profile. I just got charged on my bank yesterday. And when i log into my Aloha account it says i am a premium member as seen below. When i made my account i used google to sign up.

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On what Store did you purchase Premium? If on Google Play Store, may I have your Order ID that starts with: GPA.?

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im not really sure what store i purchased it through. The phone i purhcased it on no longer works so i cant check. I checked every one of my emails and none of them have an Aloha subscription on google play store so i dont think it was on that. But my subscription is still active and my card was charged yesterday. Is there a way you can cancel it from the email provided? vbuddleja83491@gmail. the "l" in buddle is an L

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? I would like to get this resolved please. I am not asking for a refund i would just like to cancel the subscription as i dont need a vpn right now.

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Do you have another email associated with Play Store account?

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All my other emails are

pantorav6@gmail

pantorav9@gmail

vbuddleja83491@gmail (same as my aloha account)

jaanshergondal771@gmail

jaanshergondal99@gmail

leviathanbaph@gmail

i used google to sign up for Aloha

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None of these emails show active subscriptions in the Play Store.

You have to find some sort of receipt or email from Play Store with the proof of payments.

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Is it possible that i got the subscription without using google play? I dont remember if that was the only method. I was on an android back then

Also, if i delete my Aloha profile, will it automatically cancel my subscription and i will stop getting charged monthly?

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Deleting profile won't cancel subscription, you have to cancel it within the store you bought it from. I would suggest contacting Play Store support directly. Or try looking for a receipt or email with purchase history.

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is it possible the subscription was made from a method other than through playstore? In the past year, what are the subscription methods other than apple and playstore have you guys had set up for buying premium?

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You can also purchase Premium via Aloha Profile account in Aloha, but we already checked it and you didn't purchase it via Aloha Profile- it says Android, so you made purchase via Play Store account.

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