Upvote 6

Premium VPN service on WIndows does not work

Solved Jacks 4 months ago

My Premium VPN service is not working on Windows. I have updated Browser to Version 3.0.0.0 but still no luck. When activating the VPN the logo, it goes solid but the vpn is not active. This has been an issue for the past 4 months.

The Mobile app works fine. The Windows Browser (VPN) does not work at all

Replies (6)

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Good day,

Thanks for your feedback. Please add report: On your PC open "C:\Users\%USER_NAME%\AppData\Local\Temp" (where %USER_NAME% - current user name) and send file "aloha_vpn.txt" to us.


Regards,

Aloha Team

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How do I install Aloha VPN in my laptop?


Is there an instructions? I tried to create question. However it did not appear!

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Please support me

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Try these:

  1. Reinstall the VPN app.
  2. Check for Windows updates.
  3. Review VPN settings.
  4. Temporarily disable antivirus/firewall.
  5. Contact VPN support if needed.

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Check these points -

  • Check your Firewall
  • Look for vpn software issues
  • Reinstall VPN
  • Change the vpn server
  • Check your internet connection
  • Restart your router
  • Check your vpn credentials

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When I try to connect to a VPN server for United States, its being redirected to a French server?

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