Upvote 1

Opening and/or downloading StartMail's file attachments fail

Solved John 20 days ago

When I use my StartMail email provider via the Aloha app on my iPhone SE 2022, Aloha does not let me open common file attachments for reading (e.g.: pdf, jpeg etc.). But instead, Aloha immediately offers to dowload the file, and when accepted to dowload it fails on every attempt, also via 'Open Source Page' showing a quick popup message: "Download error" and after that: "Download failed". In this case the big screenshot of two-in-one shows my StartMail inbox with an attached pdf file that Aloha didn't open nor downloaded. On the lower right corner the smaller screenshot shows two failed download attempts. The complete link/url from the portion shown at "Open Source Page" of the relevant pdf file is:

https://mail.startmail.com/api/Messages/INBOX.2867/Attachments/2

On the other hand, when I use StartMail via the Safari app on my iPhone, Safari has no problem to open (for reading) and/or to download these common file attachments, but works just fine with them. And when I use my Outlook email provider via the Aloha or Safari app on my iPhone, both Aloha and Safari have no problem to open (for reading) and/or to download these common file attachments, but work just fine with them. Apart from the two screenshots related to the problem, I've also made a seperate two-in-one screenshot of my Outlook inbox and Aloha's succeeded download of the same relevant pdf file attachment.

The problem seems as if the Aloha app has some sort of conflict with the StartMail email provider, when it comes down to handling the common file attachments. Hopefully Aloha's Support Team is able to figure it out that could help solving the problem.

Replies (3)

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Good day,

Thanks for a detailed feedback. Can you please clarify what Aloha and iOS versions do you currently have?


Regards,

Aloha Team

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Thanks for the quick response.

To answer your question:

iOS version 17.6.1

Aloha version 6.2.1

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In addition to my previous reply:

Just now my iOS has been updated to version 17.7

FYI; the problem between Aloha and StartMail's file attachments has yet remained still the same.

Best regards,

John

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Hi again, John

We ran a few tests with StarMail platform, and at the moment we can only suggest to long tap any attachment and then select "Download Linked File:

And open file from the downloads section. We considered changing the option, but it would break the code completely and result in more issues.

Regards,
Aloha Team

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Honored Aloha's Team,


Thanks for the quick response.


Also THANKS for the support tip which has helped me being able to download the relevant file attachment (please see the attached screenshot file) and to open it after download. The tip will ofcourse also help to download future StartMail file attachments. Unfortunately opening them straight away before download is not "yet" possible, but at least the download problem has now been solved.


Excellent support response time and valuable tip!


Best regards,

John

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