Unable to load sites with VPN turned on
Whenever I have VPN turned on, I can't get any sites to load. I've tried multiple VPN settings and countries. As soon as I turn it off, the sites load right away
Whenever I have VPN turned on, I can't get any sites to load. I've tried multiple VPN settings and countries. As soon as I turn it off, the sites load right away
Hello,
Thank you for your feedback. Please provide/answer the following:
- Forward links to sites that wont load
- What country server/servers do you use?
- What Aloha Version do you have?
- What Android/iOS version do you use?
Thank you,
Hello,
Thank you for your feedback. Please provide/answer the following:
- Forward links to sites that wont load
- What country server/servers do you use?
- What Aloha Version do you have?
- What Android/iOS version do you use?
Thank you,
It's any website. I have android version 16. I've updated. I updated the mobile app on March 4th.
It's any website. I have android version 16. I've updated. I updated the mobile app on March 4th.
Please reinstall Aloha VPN profile and try the servers again:
For Android users: Go to device settings - Connections - VPN - Aloha VPN - Remove Aloha VPN profile - Go to Aloha app - tap shield icon to reinstall Aloha VPN profile.
Let me know if this helps!
Please reinstall Aloha VPN profile and try the servers again:
For Android users: Go to device settings - Connections - VPN - Aloha VPN - Remove Aloha VPN profile - Go to Aloha app - tap shield icon to reinstall Aloha VPN profile.
Let me know if this helps!
It didn't help at all
It didn't help at all
Got it, what is your country of residence? Does VPN fail on both mobile data and wifi network?
Got it, what is your country of residence? Does VPN fail on both mobile data and wifi network?
USA and it fails on both
USA and it fails on both
Got it!
To help us investigate your issue, please collect diagnostic logs by following these simple steps:
1. ENABLE EXTENDED LOGGING
Tap the link below to activate logging mode:
alohabrowser://enableextensivelogging
Then use the app as usual and try to reproduce the issue.
2. SEND THE LOGS
Once you've encountered the problem, tap this link:
alohabrowser://shareextensivelogs
This will prepare the log file and open a share dialog — simply reply to this email with the file attached.
NOTE: If the links above are not clickable in your email app, copy the link and paste it into the address bar in Aloha Browser.
YOUR PRIVACY MATTERS
• Your data is encrypted end-to-end during transfer
• Logs are used solely to diagnose and fix your issue
• We never share your data with third parties
• All logs are deleted as soon as the issue is resolved
Thanks,
Got it!
To help us investigate your issue, please collect diagnostic logs by following these simple steps:
1. ENABLE EXTENDED LOGGING
Tap the link below to activate logging mode:
alohabrowser://enableextensivelogging
Then use the app as usual and try to reproduce the issue.
2. SEND THE LOGS
Once you've encountered the problem, tap this link:
alohabrowser://shareextensivelogs
This will prepare the log file and open a share dialog — simply reply to this email with the file attached.
NOTE: If the links above are not clickable in your email app, copy the link and paste it into the address bar in Aloha Browser.
YOUR PRIVACY MATTERS
• Your data is encrypted end-to-end during transfer
• Logs are used solely to diagnose and fix your issue
• We never share your data with third parties
• All logs are deleted as soon as the issue is resolved
Thanks,
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