Aloha Browser 4.20.0.0 Crashes on Windows 11 ARM (Surface Pro Snapdragon X)
Hello Community,
I am unable to run Aloha Browser on my Microsoft Surface Pro running Windows 11 ARM - anyone else experienced this?
System Information
- Device: Microsoft Surface Pro
- Processor: Snapdragon X (X1E80100) 12-core ARM64
- Operating System: Windows 11 Pro 25H2
- OS Build: 26200.9168
- Aloha Browser Version: 4.20.0.0
- Installation Path: C:\Users\markh\AppData\Local\Aloha Mobile\Aloha\Application\aloha.exe
Issue DescriptionWhen launching Aloha Browser, no browser window appears.
Task Manager briefly shows multiple Aloha processes and the Aloha service running, but the application never becomes visible. Windows subsequently records an application crash.
Troubleshooting Already PerformedI have attempted the following without success:
- Completely uninstalled and reinstalled Aloha Browser
- Deleted all Aloha user profile and cache data before reinstalling
- Launched using --disable-gpu
- Launched using --no-sandbox
- Verified no Windows compatibility settings were enabled
- Terminated all Aloha processes and services
- Recreated the issue after a full system reboot
- Created a brand-new local Windows user account and installed Aloha there
- Confirmed the exact same behaviour occurs on the new profile
Event Viewer Error
Faulting application name: aloha.exe
Version: 4.20.0.0
Faulting module name: xtajit64se.dll
Exception code: 0xc0000409
Reliability Monitor Details
Problem Event Name: BEX64
Application Name: aloha.exe
Application Version: 4.20.0.0
Fault Module Name: xtajit64.dll
Fault Module Version: 10.0.26100.9168
Exception Code: c0000409
Additional Information
- Aloha installs and runs as an x64 application rather than ARM64.
- The crash appears to occur within Microsoft's ARM x64 emulation layer (xtajit64.dll / xtajit64se.dll).
- Three crash dump files have been generated:
aloha.exe.5688.dmp
aloha.exe.26796.dmp
aloha.exe.97188.dmp
I can provide the crash dump files if required.
Could you please confirm whether Aloha Browser 4.20.0.0 is currently supported on Windows 11 ARM / Snapdragon X devices, and whether this is a known issue?
Thanks,
Mark
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