Repeated Cancellation Requests Ignored Still Being Charged Twice Monthly

Hello Aloha Support Team,

I am posting here because I have been trying to cancel my Aloha Premium & VPN subscription for some time, without success.

I have already contacted your support team three times by email, requesting cancellation. Unfortunately, I have received no response, and I continue to be charged twice every month.

I have also attempted to recover access to my original account, but I never received the password reset email.

I have now sent a final formal complaint to your support and legal departments, including invoices and payment receipts for both recurring charges.

I am requesting:

1. Immediate cancellation of all active subscriptions associated with my billing details.
2. Immediate termination of both recurring monthly charges.
3. Written confirmation that no further payments will be collected.
4. A review and refund of charges collected after my previous cancellation requests became effective.

I have made multiple attempts to resolve this matter privately, but the issue remains unresolved.

If the charges continue, I will have to escalate the matter through my bank and the appropriate consumer protection authorities.

Could an official Aloha representative please contact me privately to resolve this issue?

I can provide the necessary billing information and payment receipts privately.

Thank you.