Processing error on videos

In Progress Victor ● ago

I can download any video, but once the download completes it gives me a processing error every time. I have plenty of storage.

Running iOS 14.6, aloha 3.2.5 and have an iPhone 12 Pro Max.

Specifically it’s any video from pornhub. It worked on the previous version of alpha, but not since the update.

Replies (1)

Aloha Support ●

Hello,

Thank you for your feedback. Please forward video links with download error from pornhub site and we will check them for you!

Victor ●

Hello,

Quite literally any video. As well as few other random websites. There is no one specific video or set of videos. Everything worked fine until the last update. I can send you random links, but I’m not sure that will narrow down anything.

Thanks

Aloha Support ●

Do you download videos in full screen mode?

Victor ●

Yes I do.

Victor ●

I have tried using the link function as well and am unable to. Probably because it is neither a download link nor a direct video link.

Aloha Support ●

Every country has a different hosting for certain files, so in this case, we will need video url to run a test and see if there is an issue from our side.

You can either attach the links in here or send it to support@alohabrowser.com

Thanks,

Victor ●

I apologize for the late reply. Here is a link, once again it doesn’t seem to matter, no videos will process from the site.

NSFW obviously haha

https://www.pornhub.com/view_video.php?viewkey=ph6149b89aa3a37

Victor ●

I’ve also just confirmed, it seems like it doesn’t matter the site, I am unable to process videos from any video hoster.

Aloha Support ●

I checked the link and it downloads fine, this could be the region issue, so please do the following: long tap video content and select "copy video link" in the menu, then attach the link in this chat, we will check if thats the case. Thank you!