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Premium dont work

Solved Lyan Iliya ● ago

i purchased premium about 2 years ago and still pay for it but it just stopped to work

Replies (2)

Aloha Support ●

Hi there,

Are you on Android or iOS?

Lyan Iliya ●

ios, always been

Aloha Support ●

What indicates that subscription does not work?

Lyan Iliya ●

when i try to use some of the functions it suddenly started to say that the app was purchased with different apple id

Aloha Support ●

In this case, log in with the apple id you made purchase for the Aloha Premium subscription. You can check your subscriptions in your App Store account.

Lyan Iliya ●

the thing is it is in my subscriptions and i still pay for it

Aloha Support ●

If the premium subscription is not active, tap Restore Purchase button in Aloha Settings - Premium page.

Lyan Iliya ●

that is what i’ve tried a couple times and it don’t work that’s why i’m here!!

Aloha Support ●

Can I see a screenshot of your App Store subscriptions?

Lyan Iliya ●

here it is

Files:

Aloha Support ●

The only solution here could be reinstalling Aloha app. Can you try it?

Lyan Iliya ●

why would it stop working all of a sudden and it can happen again right?

Aloha Support ●

We don't know for sure, it could be App Store glitch. Reinstalling the app might help. You can back up your Aloha files in the FILES app and go ahead with the re-installation.

Lyan Iliya ●

it worked!!

Aloha Support ●

Thats great news! Thanks for the thumbs up 👍

hossam amoudi ●

my premium won't work on all of my devices it only works on 1 of them !?

Aloha Support ●

In order to sync your premium subscription in other devices, please log in to Aloha Profile!

Lyan Iliya ●

there are a lot of files i need…