Premium dont work

By Lyan Iliya 13 days ago
Solved

i purchased premium about 2 years ago and still pay for it but it just stopped to work

Comments (2)

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Hi there,

Are you on Android or iOS?

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ios, always been

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What indicates that subscription does not work?

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when i try to use some of the functions it suddenly started to say that the app was purchased with different apple id

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In this case, log in with the apple id you made purchase for the Aloha Premium subscription. You can check your subscriptions in your App Store account.

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the thing is it is in my subscriptions and i still pay for it

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If the premium subscription is not active, tap Restore Purchase button in Aloha Settings - Premium page.

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that is what i’ve tried a couple times and it don’t work that’s why i’m here!!

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Can I see a screenshot of your App Store subscriptions?

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The only solution here could be reinstalling Aloha app. Can you try it?

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why would it stop working all of a sudden and it can happen again right?

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We don't know for sure, it could be App Store glitch. Reinstalling the app might help. You can back up your Aloha files in the FILES app and go ahead with the re-installation.

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it worked!!

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Thats great news! Thanks for the thumbs up 👍

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there are a lot of files i need…