iOS vr player not using correct orientation

When I open the vr player on my iPhone X, Aloha only plays the video so I’m looking at the side of the scene. It won’t move from that view.

I used to be able to watch vr videos just fine. Then it would start the video with me looking at the side of the scene. I could get around this by holding my phone sideways while the video loaded. Then, when I held my phone towards me, it would look at the front of the scene.

Now the vr player won’t do even that. It will open up the video and play it, and it will enter vr mode. But when I try to move around the scene it doesn’t respond to motion controls at all. I’m stuck looking at the bottom of the video.

Deleting and downloading the video did not solve the issue. Neither did reinstalling the app.