VPN doesn’t work

By Sandro 2 months ago
Solved

Hi, first of all I should like to thank you for your beautiful app.

I have a problem: the VPN connection doesn’t work on my iOS devices (both iPhone and iPad); works perfectly on my Android device.

Could you please suggest me how to solve it?

Thank you vero much.

Sandro

Comments (17)

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Hi, Sandro

Please try this on both devices:

1. Go to Aloha 'Settings'

2. Scroll all the way down and choose 'Remove VPN Profile'

3. Close Settings

4. Tap Shield icon and re-install VPN profile

Let me know if it works!

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I’ve just tried on both devices but it does’t work... the same error message as before: “il server VPN non ha risposto”

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Where are you located?

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Italy

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On my Android device (Samsung S7) works perfectly; very quick connection, just a couple of seconds

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what iOS and aloha versions do you have?

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iOS 12

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Aloha v2.6.2 on both iPad and iPhone; v1.4.1.3 on Android

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Thanks for additional information.

Please send us a report:

1. Go to iPhone Settings

2. Scroll down to find Aloha app and tap it

3. Turn Debug switch on

4. Go to Aloha app

5. Tap Report in the top right corner and send it to us

We will look into it as soon as we can.

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Sent... thank you

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It seems the problem is with my adsl provider... no problem with cellular connection

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I’ve read something about this problem with my internet provider (Wind infostrada). It seems the problem is the router/modem setup and configuration... ip addres, dns, and so on but i”m non so strong in this topic. My router modem is a Fritzbox 7490, could you please help me?

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In this case it's out of our hands. Please consult with appropriate party.

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Ok. Thank you

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You are welcome! Take care,

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Cool

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