Premium paid for but not working

Solved Chris Peddie ● ago

My account is logged as basic but you took payment through Google this morning.

Replies (3)

Aloha Support ●

Good day,

Thanks for your feedback. I can confirm that you have active premium on google play store with this email address - chrisppeddie@gmail.com. Please make sure you are logged in with this email on google play store account and aloha profile account. Then, tap the Restore Purchase button in Aloha Premium settings, it should do the trick!

Regards,

Aloha Team

Chris Peddie ●

Hi, I’m on an iPhone and this option isn’t available. It defaults to Apple Store on my Apple ID rather than my gmail address

Aloha Support ●

In order to use Google play subscription on iOS in Aloha app you have to sync it via Aloha Profile account. Aloha profile account should be registered with this email address - chrisppeddie@gmail.com (created on your android device with already activated Premium). Is that the case here?

Chris Peddie ●

Yes, that’s the address I’m using and logged in on. I’ve used the Google account button to log in.

Aloha Support ●

May I see a screenshot of your Aloha Profile page?

Also, please log in on here and take a screenshot of connected devices:

https://alohaprofile.com/login.html

Regards,

Aloha Team

Chris Peddie ●

I’ve checked my profile by logging into the profile page on browser and it says my subscription is basic.

Chris Peddie ●

Sure, please see attached.

Files:

Aloha Support ●

Specifically the screenshot of connected devices part.

Chris Peddie ●

Sorry, here you go

Files:

Aloha Support ●

Hi, Thanks for the screenshot!

On your Android device, please do the following:

Restart your phone
Go to Google Play app -> Subscriptions and make sure that your subscription is listed there
Go to Aloha Browser and open premium purchase screen. This should trigger the re-evaluation of the current state.
You can then log in on Aloha Profile account on your iPhone.

Let me know how it goes!

If none of these work, we will need a report from your device 🛠️

Chris Peddie ●

Hi. That’s fixed it thanks.

Aloha Support ●

No probs! Take care,