Upvote 1

Recurring AMEX charge from ALOHA MOBILE NICOSIA

In Progress Matthew Pigg 40 days ago

I didn’t download any ALOHA VPN software , I do not give this credit card info out to anyone, and I cannot see how or when or why I have $8.99 charges from 4/22/26 & 05/22/26.

Replies (2)

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Hi there,

Thanks for reaching out! Please follow instructions and learn how to manage your subscriptions:

iOS Users:

Cancel Subscription: https://support.apple.com/en-us/HT202039

Refunds: https://support.apple.com/en-us/HT204084

Android users:

Cancel Subscription: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Refunds: https://support.google.com/googleplay/workflow/9813244?hl=en

If you have subscribed via Stripe, please let us know and we will assist you further.

Take care,

Aloha Team

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I am not asking how to cancel. I am trying to determine whether this charge belongs to me. My AMEX statement shows recurring charges from ALOHA MOBILE NICOSIA for $8.99. I have no record of purchasing an Aloha subscription. Can you determine whether this charge was made through Apple, Google Play, or Stripe? If it was through Stripe, can you identify the account email (even partially masked), the subscription creation date, or any transaction ID that would allow me to determine whether this account belongs to me? If you cannot identify the subscription from the charge alone, what specific information from my card issuer do you need?

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Hi, I have checked Stripe, Google Play and Paypal with this email address mvp2b@icloud.com - there are no active subscriptions. Is there an invoice I can take a look at or do you use any other email address I can use to trace your subscription?

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