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can't login with my premium account. (google)

Completed SHINYOUNG LEE ● ago

Hi.
can't login with my premium account.
I would appreciate it if you could check it.

Thank you.

Replies (2)

Aloha Support ●

Good day,

Thanks for your feedback. Please do the following:

Restart your phone
Go to Google Play app -> make sure you are logged in with this email rudistes@gmail.com -> then go to Subscriptions and make sure that your subscription is listed there
Go to Aloha Browser and open premium purchase screen. This should trigger the re-evaluation of the current state.

Let me know if it works!

Kind Regards,

Aloha Team

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SHINYOUNG LEE ●

I don't know what you mean by the email address.
Is there any other way?

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Aloha Support ●

My bad! I have corrected the email address - please try again!

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SHINYOUNG LEE ●

Thank you for your answer.

What should I do if I can't log in on my PC?

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Aloha Support ●

What happens when you log in to PC version? Premium is not active?

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SHINYOUNG LEE ●

My account is in premium status, and when I log in to my account, the phrase below is exposed. It's the same even if I keep trying.

Something went wrong

Please refresh the page or try again later.

If the problem persists, contact our support team and provide them with error code: invalid_request

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Aloha Support ●

May I see it in the screenshot please?

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SHINYOUNG LEE ●

3a07e1a8aace46338cea3b5ddb62ace0

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Aloha Support ●

What Windows version and Aloha version do you have on your PC?

Can you successfully log in to Aloha Profile account on other devices like mobile and tablet? Are you logged in on more than 5 devices?

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SHINYOUNG LEE ●

It's Windows 11 version.

My main mobile device has successfully logged in to a premium account.

Hmm... I think I've probably had a problem with 5 of my accounts logged in. Is there a way to log out a logged-in device?

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Aloha Support ●

Please check how many devices do you have currently logged in on here:

https://alohaprofile.com/login?continue=https%3A%2F%2Falohaprofile.com%2Fprofile

If its 5 devices, please log out from one of your devices by entering Aloha app - Settings - Aloha Profile account - log out from Aloha Profile account.

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SHINYOUNG LEE ●

Problem solved!

Thank you for your kind guide.

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Aloha Support ●

Great! Take care 🫶

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