Request for Full Refund - Subscription Issues (Order/Subscription ID: MKX7W92000
Dear Aloha Browser Support Team,
I am writing to formally request a full refund for my recent premium subscription of 249 SAR.
I purchased the subscription expecting a reliable VPN service, but the application is not performing as promised due to the following critical issues:
1. Extremely Slow VPN Speed: The connection speed is unusable for basic browsing or streaming.
2. No Background Downloading: File downloads immediately stop or cancel as soon as the app goes into the background.
3. No Simultaneous Multi-File Downloads: Downloading multiple files at once fails consistently.
Since the core VPN and download features are not functioning properly, the premium service is completely unusable for my needs.
Account / Purchase Details:
Registered Email: [dropouthourly@gmail.com]
Amount Paid: 249 SAR
Date of Purchase: [26 Jul 2027]
Order ID / Transaction Reference: [MKX7W92000]
Please process my full refund at the earliest.
Thank you,
Good day,
Thanks for your feedback. We would like to fix this for you as its not the experience we wish for our users. May we ask more detail from you to be able to troubleshoot this or you want to cancel right away?
Kind Regards,
Aloha Team
Join Aloha
Good day,
Thanks for your feedback. We would like to fix this for you as its not the experience we wish for our users. May we ask more detail from you to be able to troubleshoot this or you want to cancel right away?
Kind Regards,
Aloha Team
Join Aloha
Dear Aloha Support Team,
Thank you for your response.
Since the services (including the VPN, background downloads, and multiple file downloading) are not functioning properly despite taking the SAR 249 subscription, I am not interested in waiting for a fix.
I would like to cancel my subscription immediately and request a full refund of the SAR 249 paid.
Please process my cancellation and refund at your earliest convenience, and confirm once it has been completed.
Dear Aloha Support Team,
Thank you for your response.
Since the services (including the VPN, background downloads, and multiple file downloading) are not functioning properly despite taking the SAR 249 subscription, I am not interested in waiting for a fix.
I would like to cancel my subscription immediately and request a full refund of the SAR 249 paid.
Please process my cancellation and refund at your earliest convenience, and confirm once it has been completed.
Dear Aloha Support Team,
Thank you for your response.
Since the services (including the VPN, background downloads, and multiple file downloading) are not functioning properly despite taking the SAR 249 subscription, I am not interested in waiting for a fix.
I would like to cancel my subscription immediately and request a full refund of the SAR 249 paid.
Please process my cancellation and refund at your earliest convenience, and confirm once it has been completed.
Dear Aloha Support Team,
Thank you for your response.
Since the services (including the VPN, background downloads, and multiple file downloading) are not functioning properly despite taking the SAR 249 subscription, I am not interested in waiting for a fix.
I would like to cancel my subscription immediately and request a full refund of the SAR 249 paid.
Please process my cancellation and refund at your earliest convenience, and confirm once it has been completed.
Hello Aloha Support Team,
I received your response regarding canceling my subscription and requesting a refund via Apple Support.
However, the link you provided is not working/opening on my device. Furthermore, I am unable to navigate through the Apple Support refund portal on my end.
Since the purchase/subscription was for your app (Aloha), I kindly request your team to handle this request directly or escalate this issue to Apple on my behalf to cancel the subscription and issue the refund.
Hello Aloha Support Team,
I received your response regarding canceling my subscription and requesting a refund via Apple Support.
However, the link you provided is not working/opening on my device. Furthermore, I am unable to navigate through the Apple Support refund portal on my end.
Since the purchase/subscription was for your app (Aloha), I kindly request your team to handle this request directly or escalate this issue to Apple on my behalf to cancel the subscription and issue the refund.
Subject: Apple shows "No purchases eligible for refund" - Requesting Assistance
Hello Aloha Support Team,
As instructed, I tried requesting a refund through Apple's portal (reportaproblem.apple.com), but Apple is showing that the purchase is not eligible for a refund on my account.
Since I am unable to get a refund from Apple's automated system, I request you to please provide a promotional credit, extend a manual store refund, or assist in processing this from your developer end.
Subject: Apple shows "No purchases eligible for refund" - Requesting Assistance
Hello Aloha Support Team,
As instructed, I tried requesting a refund through Apple's portal (reportaproblem.apple.com), but Apple is showing that the purchase is not eligible for a refund on my account.
Since I am unable to get a refund from Apple's automated system, I request you to please provide a promotional credit, extend a manual store refund, or assist in processing this from your developer end.
I am writing to update you regarding my subscription refund request.
As per your previous guidance, I contacted Apple Support since my subscription was billed through the Apple App Store. Apple Support has now reviewed my case and processed/approved the refund request from their end.
I am sharing this update so you have it on record for my account.
I am writing to update you regarding my subscription refund request.
As per your previous guidance, I contacted Apple Support since my subscription was billed through the Apple App Store. Apple Support has now reviewed my case and processed/approved the refund request from their end.
I am sharing this update so you have it on record for my account.
Request a refund Report a problem
Request a refund Report a problem
Yes, please cancel.
Yes, please cancel.
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