Request for Full Refund - Subscription Issues (Order/Subscription ID: MKX7W92000

Dear Aloha Browser Support Team,

I am writing to formally request a full refund for my recent premium subscription of 249 SAR.

I purchased the subscription expecting a reliable VPN service, but the application is not performing as promised due to the following critical issues:

1. Extremely Slow VPN Speed: The connection speed is unusable for basic browsing or streaming.

2. No Background Downloading: File downloads immediately stop or cancel as soon as the app goes into the background.

3. No Simultaneous Multi-File Downloads: Downloading multiple files at once fails consistently.

Since the core VPN and download features are not functioning properly, the premium service is completely unusable for my needs.

Account / Purchase Details:

Registered Email: [dropouthourly@gmail.com]

Amount Paid: 249 SAR

Date of Purchase: [26 Jul 2027]

Order ID / Transaction Reference: [MKX7W92000]

Please process my full refund at the earliest.

Thank you,