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Knowledge Base

My Downloads have disappeared, how can I restore them?

1. Go to iPhone Settings
2. Scroll down to find Aloha and tap it
3. Enable Debug switch
4. Go to Aloha app
5. Tap 'Reset' in the top left corner
6. Choose 'Restore Downloads' and confirm with ' Yes'
7. Tap 'Back to Normal mode' to exit Debug mode
8. Your files will be back in downloads section

For versions starting with 2.4.1 - please enable 'Files Access' toggle in Aloha Downloads settings and pull down the page to refresh. 

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