Hello Aloha Support,
I have attempted to contact anyone for the last several months. I downloaded the Aloha Browser for Macos a while ago, and the VPN created a system extension. I am unable to remove it. Downloading and installing the browser again, dragging it to the trash, command+delete to the trash simply creates new system extensions. I am unable to remove the original system extension.
I do not want to turn off system integrity to remove it (systemextensionsctl). MacOS support has recommended me to contact the apps support team (which I have attempted and failed to do so for the last few months). The only other option I have is wiping my entire hard drive and reinstalling Macos Ventura.
Please contact me, I need support. Maybe an uninstaller script or something similar.
I understand that the browser is buggy and was in beta at the time I installed it, and I don't blame Aloha for the difficult removal of the system extension. However I have tried contacting support several times, with no response.
I understand that the browser is buggy and was in beta at the time I installed it, and I don't blame Aloha for the difficult removal of the system extension. However I have tried contacting support several times, with no response.
Thanks for leaving your feedback, please allow us some time to look into this.
Thanks for leaving your feedback, please allow us some time to look into this.
Update: You can remove them by restarting in Safe Mode, going to /Library/Extensions, and dragging them to the trash, then emptying the trash and restarting normally.
Regards,
Aloha Team
Update: You can remove them by restarting in Safe Mode, going to /Library/Extensions, and dragging them to the trash, then emptying the trash and restarting normally.
Regards,
Aloha Team
Unfortunately, I have already tried that and it did not work. I will try again, but system extensions cannot be removed in safe mode unless system integrity is turned off. Which I am unwilling to do.
Unfortunately, I have already tried that and it did not work. I will try again, but system extensions cannot be removed in safe mode unless system integrity is turned off. Which I am unwilling to do.
Like I said before, I already completed those steps. However, it should not be in /Library/Extensions, those are the MacOS system RAID managment extensions. The Aloha system extension is located in /Library/SystemExtensions, and I've already dragged it into the trash in safe mode. For extra measure, I completed that step again and attached screenshots at the error. Please just send me the correct version number dmg so I can remove it through /Applications. I have also already attempted to remove and force remove via terminal in recovery mode. I've explained this to Apple support already, and the only way to remove the system extension without turning off system integrity is having the correct version of the app downloaded and removing that together through /Applications. The following screenshots are in Safe Mode, hence the black background.
Please review uninstalling system extensions, particularly network system extensions (VPN/etc.). Those cannot be "dragged into the trash" in Safe Mode or any mode, without turning off system integrity.
Assuming that you found this answer on Apple Community, which did not properly explain how to remove NETWORK system extensions like the Aloha VPN network system extension. Your answer looks like it was directly copied from https://discussions.apple.com/thread/254546202. Which is not correct, as I have already discussed this with Apple and the Genius Bar several times. As Apple support suggested, please send the correct version of the Aloha MacOS app so I can properly remove it without turning off system integrity.
On a side note, I am an administrative user on my Mac, there are no issues with permissions.
https://derflounder.wordpress.com/2020/09/01/uninstalling-macos-system-extensions/
https://derflounder.wordpress.com/2021/10/26/silently-uninstalling-system-extensions-on-macos-monterey-and-earlier/
Like I said before, I already completed those steps. However, it should not be in /Library/Extensions, those are the MacOS system RAID managment extensions. The Aloha system extension is located in /Library/SystemExtensions, and I've already dragged it into the trash in safe mode. For extra measure, I completed that step again and attached screenshots at the error. Please just send me the correct version number dmg so I can remove it through /Applications. I have also already attempted to remove and force remove via terminal in recovery mode. I've explained this to Apple support already, and the only way to remove the system extension without turning off system integrity is having the correct version of the app downloaded and removing that together through /Applications. The following screenshots are in Safe Mode, hence the black background.
Please review uninstalling system extensions, particularly network system extensions (VPN/etc.). Those cannot be "dragged into the trash" in Safe Mode or any mode, without turning off system integrity.
Assuming that you found this answer on Apple Community, which did not properly explain how to remove NETWORK system extensions like the Aloha VPN network system extension. Your answer looks like it was directly copied from https://discussions.apple.com/thread/254546202. Which is not correct, as I have already discussed this with Apple and the Genius Bar several times. As Apple support suggested, please send the correct version of the Aloha MacOS app so I can properly remove it without turning off system integrity.
On a side note, I am an administrative user on my Mac, there are no issues with permissions.
https://derflounder.wordpress.com/2020/09/01/uninstalling-macos-system-extensions/
https://derflounder.wordpress.com/2021/10/26/silently-uninstalling-system-extensions-on-macos-monterey-and-earlier/
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