VPN has not been working at Windows for months

Completed ilhancan.sari ● ago

I've been using your Premium service for a long time, I am a sign in Turkey. I've been using your service before the latest version updates but now I am not able to use your VPN service, even after your last app update. Windows 10 doesn't run any features. I thought you'd fix it and waited for months but it is still the same.
I can use it on mobile, all features work. But not on my PC.
I request this problem to be fixed after all. This is my second report on the issue.

"Please restart VPN service:

1. Type in windows search bar “Services”

2. Find “AlohaMobile VPN service” in services list

3. Click right mouse button on service and select “Start” on context menu."

I also followed the steps above, it said "Aloha Mobile Service" and it was working. I stopped it/started it again and tried to run Aloha VPN one more time, but once again the VPN connection failed. So there is no need to give this suggestion.

Files:

Replies (3)

ilhancan.sari ●

Only VPN can be connected for free server, but it doesn't work either and I want to use the premium server VPN that I pay for it.

ilhancan.sari ●

I have been experiencing the same problem for 6 months and not solved

Files:

Alexander Denisov ●

Hello, thank you for your report!

According the log, after updating to version 1.4.0.0 you have successfully connected to the Aloha free VPN server, as well as to paid three others: 51.15.19.79, 51.15.25.94, 77.72.5.113. Please keep in mind that not all of our VPN servers may be accessible from your country for various reasons.

-- Aloha developers team.

ilhancan.sari ●

After I checked the update and the free VPN seemed to be successfully working, I could not access any pages that I could access with VPN.
Besides, I have the right to use the premium VPN server I paid for and I want it.
I do not want to use all VPN servers, THE PROBLEM IS THAT I CANNOT USE ANY OF THEM AND THIS PROBLEM CONTINUES FOR 6 MONTHS EVEN IF I WRITE TO YOU.

ilhancan.sari ●

Please remove my title from Completed status, nothing is Completed

ilhancan.sari ●

I don't want to open a topic again and again, please remove this topic status

Aloha Support ●

In this case we can only suggest you to cancel your subscription and request a refund:

For iOS users: https://support.apple.com/en-us/HT202039

Refunds: https://support.apple.com/en-us/HT204084

For Android users: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Refunds: https://support.google.com/googleplay/workflow/9813244?hl=en

ilhancan.sari ●

Okay but why? Why doesn't this work on windows 10? I am very pleased with the service you provide on mobile and I have made my friends your subscribers.
Can't you look at the report and tell me why this is happening and the solution? I don't like your customer loyalty.

ilhancan.sari ●

It doesn't work on both my work and home computers. There is no use sending these links.