Unable to connect to the VPN using desktop browser

In Progress hoobrey ● ago

I'm having trouble connecting to a VPN using my desktop browser. I'd like to know if it's supported or if there's a current issue with its function. When I try to connect to any available VPN, it just says "connecting" and then nothing happens after a while.

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Replies (3)

Aloha Support ●

Good day,

Please add report: On your PC open "C:\Users\%USER_NAME%\AppData\Local\Temp" (where %USER_NAME% - current user name) and send file "aloha_vpn.txt" to us. Thanks,

hoobrey ●

Here's the file requested.

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Aloha Support ●

Thanks for the report. What is your country of residence?

hoobrey ●

I am currently living in Cambodia.

Aloha Support ●

Please also do the following:

Restart Aloha Mobile service (from windows “service” settings)
Try to to connect to these three VPN services: Cambodia, USA and Germany.
Add a log once more for our diagnostics.

Thank you,

hoobrey ●

I followed the given instructions, but nothing happened and I have attached the log for your reference.

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Asura Deshu ●

I also randomly started having this problem yesterday for some reason.

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Aloha Support ●

According to your second report, your wifi admin is blocking our servers, in this case, best would be to switch to another wifi network or consult your current one.

Regards,

Aloha Team

Aloha Support ●

Asura Deshu,

What is your country of residence?

Asura Deshu ●

USA, it's only the desktop version though, the vpn on mobile works fine for me.

hoobrey ●

Yes, the same thing is happening with me. I have no issues connecting to the VPN on my mobile using the same Wi-Fi that I am currently using with my desktop version.

Asura Deshu ●

Any Solution?

Zerozero ●

C:\Users\%USER_NAME%\AppData\Local\Temp

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Aloha Support ●

Please download the latest version 3.0.0.0 from our website and install it with the right mouse button “Run as administrator”.