Virus Scan Failed

Completed hoobrey ● ago

I need some help figuring out why I can't download anything in this browser. Even when I try to download safe stuff, like a PDF from a legit website with a secure connection, I keep getting an error message saying the "Virus Scan Failed".

Files:

Replies (2)

Aloha Support ●

Good day,

Thanks for your feedback. Can you attach a few links to videos with such error displayed?

Regards,

Aloha Team

hoobrey ●

Attached is the video regarding the recent issue, as you requested.

Files:

Aloha Support ●

Thanks for the screen recordings, but we need video links for testing.

hoobrey ●

How can I provide you with the video link? It is actually downloaded from Gmail official link.

hoobrey ●

Do you mean this link after downloaded?

https://mail-attachment.googleusercontent.com/attachment/u/0/?ui=2&ik=a834423c35&attid=0.1&permmsgid=msg-f:1825805867322131956&th=195690c3468f45f4&view=att&disp=safe&realattid=f_m7wnvq4j0&zw&saddbat=ANGjdJ9o5Ll7zxuEY4TdDGF6MZ_cOqnORuACvm39bUVx5oH20J8wmyX4VcruxnSWLD_AnnQtMFaZu5N8MKdfc7j96d-qVH8RfPwd4Imkd7UuRCXBUcxgeKxOO3H4AtSFKjrd48TztUznaxZsm0bgeOHdwDos2f_QrPKO0N_MRZyiMRWJihvIQCrTvTNfVIvTSrasz_mPcjMSeOY57DKzK-AM4hjGMcErFBpEfBfN7Z9btLKawvppmv3n3hIViNrLopU_Aoo-dbUYnWex3P3Isi8IGPt1FRpLfav-xArfJkyhOMEsKcqfVBt_LBLwTRVaBa9sSfLYr-F9sGyJtBwiR0JyHQOcsW2ytzY9kDBkxqCV_A8Kp3IldNkgdRaVmlXtVtntpOFEW607eA5FLWcL_11mk95LTTzb5qVnbgTx8xm0N43lYTFU0DL2yut5xAMo6_eA-oSqktUvKoDf1HKu_oxMN0hMWj5eOsMgw4gRgeajJWEk6csqPuBD7WqqYQLc6h_siMVRKtFR6TtgNvOztCSwOlWwEj6rtwtdfW5bFrcnsVZzIDDUlqHDmfGh1dEOSPirQ6zEqQN8cngkAUCh3pzsDaQJUsnV0JKgJlSriZ9jNWFEN2iXjXGt0M08IpFGChBa_CCpi-_rTVl13tDrEERo7oGvSnIYpS6mHzNXF5DGReSs8TDtuG4odPzibtKNAPGp3YLsajhAjTKf4ETreZgYfC_q48L8KboovtHAtB9a_pggrXAIS9LvPvMMLVlWoOCdcFHvyrmMxH00zw7Fd59XBKZkGqgLVC2ZBdMd-PxmMWUyLLhdOZXNNA9_j1Uow1YdX_zBGOmbVxZxuKuPyFm26ZtJP5y5nh8IPvSrudkv7Aipq2m5POtWA0LmdcYjIcTmDrChvqrQJaELhzF-JEUsGbux6OE47D0eETaT_mYZT37vjVSW9QrKISRwffFGnewgVuQceNcepyYdPdZ49zCBMp0U9IaTYE7dg2eQ7MMvR7x0f5DQ3Fkp_gcK7hI77UNWvt443eJ2gmMuKxKn3QZWdgLEoelEkYavoiLiTg

Files:

Aloha Support ●

This link is broken, you can copy the link from address bar, when you download videos.

hoobrey ●

Sorry for the late reply.

I tried to download again today, but it seems to have failed again. Here's the download link for your reference.

https://brd.so/ahZ1LAqKFUyWI2aw9bw28sqyoRIp.pdf

88eefd0b88fffb7c604d4c9b5059cd74

Aloha Support ●

What Aloha version do you currently use?

hoobrey ●

8ef2fbe533db24141d53e4e47deb88ed

The latest version and was updated yesterday.

Aloha Support ●

Hi there, it seems that this is not Aloha's issue, looks like issue with McAfee. You can read about same problem in here: https://support.google.com/chrome/thread/259131193/keep-getting-failed-virus-scan-failed-on-any-document-or-image-i-try-to-download?hl=en and https://answers.microsoft.com/en-us/microsoftedge/forum/all/download-failed-virus-scan-failed/ec9fb07b-12b2-4a94-a3bb-6845bad15231