Upvote 2

Paid for premium but have no access

Under Consideration Derek Borngesser 21 days ago

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Replies (2)

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Good day,

Thanks for your feedback. On what store did you purchase Premium and what email address did you use? Are you trying to use it via Aloha profile account on your windows?


Regards,

Aloha Team

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I am using Aloha on the web browser on windows and I'm using my regular main email, i originally purchased the premium version from the website and I had access for the first month but since then I haven't

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Are you trying to use it via Aloha profile account on your windows?

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yes im using the aloha web browser on my computer that is on the windows os. That is where i originally purchased it and where i had access but i no longer do and im still being charged and i cant cancel

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I have found your Premium subscription on Stripe, I can confirm that it is active with this email address - derekboy03@gmail.com.

If you wish to use it on Windows, please open this page on your browser and log in:

https://alohaprofile.com/login?continue=https%3A%2F%2Falohaprofile.com%2Fprofile

Please make sure you are using derekboy03@gmail.com email to log in to Aloha profile account.

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When I'm at that point I'm told that I don't have premium

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Thanks for the screenshot, we are looking into it 🛠️

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