Upvote 1

Device Wide VPN

Under Consideration hoobrey 46 hours ago

I have activated the device-wide VPN, so it should apply across all apps. However, it seems that when I connect to a Malaysia server, the TikTok app does not recognize the VPN connection.


Since TikTok Shop is not available in my current country but is available in Malaysia, the app should detect the Malaysian location when the VPN is enabled. Unfortunately, this does not appear to be working as expected.


Could you please assist in checking this issue?

Replies (2)

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1

Good day,

Thanks for your feedback. Could you please test it with USA server?

Kind Regards,

Aloha Team

Join Aloha

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I’ve tried connecting through the United States, United Kingdom, Australia, and Indonesia, but the app still doesn’t recognize the location. The error message remains the same: “Product is not available in this country or region.”


Please refer to the attached screenshot for more details.

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