Background download on IOS STILL DOES NOT WORK even after update!!

Aloha has been for months not downloading in the background.

Ticket was opened and closed without verifying issue was resolved.

ISSUE IS NOT RESOLVED!

I’m on the latest iOS on 2 iPhones and still nothing.

I’ve unticked and ticked background downloading and still nothing.

while I’m on Aloha the video downloads and then when coming out of Aloha and back on it stops.

Still no background download icon on iOS/ipad OS like before. (Example shown in image, this does not happen)

Please stop closing cases unless somone confirms.

I am a 1 year payed customer and it’s been months I’m not getting what I paid for and Apple refuses to refund me as I have been with you for a while as it used to work.

I have sent images and videos and Aloha is still not resolving this and closing the case

When will Aloha resolves this!!