Account

On what store did you purchase Premium plan? Or did you buy Premium via Stripe on Aloha Profile account? Ideally I would like to see an invoice.

I did paid on the aloha profile account paid through pay pal

There are no paypal transactions with your email address - did you use another email address?

Please see the attached file , I have paid via friend account email which is tbakde1@gmail.com however the email I used to create profile was iplon2021@gmail.com could u advise how do I solve this issue if it can’t then kindly cancel and refund

Did you log in to Aloha Profile account using this email address tbakde1@gmail.com purchased premium via Paypal and then created a new account with iplon2021@gmail.com?

Tbakde1@gmail.com for payment and iplon2021@gmail.com for account creation ,I created account first and then did the payment

Any update ?

Your case is being review by our QA team, we will get back to you asap ✨

Kindly process the refund so that I would purchase a different app because you service is not up to the mark.

Dear user,

We sincerely apologise for the inconvenience and the trouble you experienced with Premium on your Aloha Profile account. I have cancelled your PayPal subscription and issued a full refund.

As a small gesture of our apology, we will also add one month of Premium to your Aloha Profile account at no additional cost. We truly appreciate your patience and understanding, and we hope this helps make your experience with Aloha a better one.

Thank you for giving us the opportunity to make things right!

Kind regards,

Aloha Team