Account

In Progress David Lopez ● ago

I have paid for premium but still it’s basic

Replies (2)

Aloha Support ●

Hi there,

Thanks for your feedback. Please do the following to restore Premium subscription:

- Go to Aloha Settings

- Enter Premium page

- Scroll all the way down and tap 'Restore Purchase' button.

Your subscription should activate right away!

Take care,

Aloha Team

David Lopez ●

Hi ,I tried following the steps but take me to sign in via apple account and the email id I use is my personal so how do I overcome this situation

Aloha Support ●

On what store did you purchase Premium plan? Or did you buy Premium via Stripe on Aloha Profile account? Ideally I would like to see an invoice.

David Lopez ●

I did paid on the aloha profile account paid through pay pal

Aloha Support ●

There are no paypal transactions with your email address - did you use another email address?

David Lopez ●

Please see the attached file , I have paid via friend account email which is tbakde1@gmail.com however the email I used to create profile was iplon2021@gmail.com could u advise how do I solve this issue if it can’t then kindly cancel and refund

Files:

Aloha Support ●

Did you log in to Aloha Profile account using this email address tbakde1@gmail.com purchased premium via Paypal and then created a new account with iplon2021@gmail.com?

David Lopez ●

Tbakde1@gmail.com for payment and iplon2021@gmail.com for account creation ,I created account first and then did the payment

David Lopez ●

Any update ?

Aloha Support ●

Your case is being review by our QA team, we will get back to you asap ✨