Hey

Completed shirley dhan ● ago

Hi I am a premium customer of what I uploaded video files from my computer through file sharing

And on the iPad they seem to be in the app but I'll try for the files they are not there what do they do?

Replies (2)

shirley dhan ●

I see it shows you have 7.7 GB Aloha downloads. You should be able to restore them on debug mode. Please try again:

1. Go to iPhone Settings

2. Scroll down to find Aloha and tap it

3. Enable Debug switch

4. Go to Aloha app

5. Tap Reset in the top left corner

6. Tap Restore Downloads and confirm with 'Yes'

let me know if it worked.

I did like that and it didn't help

Aloha Support ●

Hi,

Please enable File access toggle in downloads settings, exit the settings and pull down downloads page to refresh, it should help!

shirley dhan ●

I did not understand what to do and how to do it

Aloha Support ●

- please go to Aloha app

- enter downloads section

- tap settings icon in the lower left corner

- enable Files Access toggle

- close settings

- swipe the page down to refresh

shirley dhan ●

thank you very much

shirley dhan ●

The most worthwhile app that has a premium subscription for the second year and excellent support

Aloha Support ●

No worries! Take care,