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VPN turns off wifi entirely.

By Tom Von Deck ago

Solved

I use Aloha for desktop. The VPN works for a few minutes but then my normal wifi connection dies and Aloha creates its own, and that dies, too. No internet at all if I use VPN. No websites will load.

Replies (3)

Aloha Support ●

Thanks for reporting! What Aloha version do you currently have?

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Tom Von Deck ●

It's the current one.

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Tom Von Deck ●

I installed Aloha within the past 6 or 7 hours.

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Aloha Support ●

And what windows version do you currently have? Please open page in new tab: aloha://version take a screenshot and send it to us. Thanks,

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Tom Von Deck ●

Hi. Here's the file.

Files:

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Tom Von Deck ●

... and I can't stream videos in the Android browser. Progressive downloads take a lot longer than it would take to watch the video itself. Just a spinning circle. Constant. It worked OK yesterday, but I can't watch videos today.

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Aloha Support ●

Thanks for the screenshot, could you please also add a log file report, go to: C:\Users\%USER_NAME%\AppData\Local\Temp\aloha_vpn.txt (change %USER_NAME% to local user name in windows)

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Tom Von Deck ●

Hi. File attached.

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Aloha Support ●

Please open RUN "win + R", then open "services", find "AlohaMobile VPN service" and Restart the service. Let us know how it goes!

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Tom Von Deck ●

I opened Run but I need to know how to get to Services and open it.

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Aloha Support ●

Please write "services" in Open field and click 'OK'.

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Tom Von Deck ●

That made the Run box disappear when I clicked the OK button. Are you sure those are the correct instructions?

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Aloha Support ●

We will send you detailed instructions with the screenshots, however we need to know the windows version you are currently using.

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Tom Von Deck ●

Hi. Windows 10.

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Aloha Support ●

Thanks! On windows 10 please type "services" in the search (next to the"Start" button), then select Services app (please see attachment image).

Then in the service app tap Alohamobile service and click Restart (please see attachment image).

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Tom Von Deck ●

Hi. Still the same problem. After a few minutes using the VPN, ALL internet turns off. Wifi shuts off and VPN network shuts off. Then, nothing but 404 errors.

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Aloha Support ●

Lets try these methods:

1, Check your system date and time. incorrect date and time settings on your Windows 10 PC can block your VPN.

2. Exclude VPN in your antivirus settings

Launch Windows Defender Security Center
Now, go to Virus & Threat protection settings
Select Exclusions
Now, select Add or remove exclusions
Select Add an exclusion and add Aloha VPN service

3. Enable VPN software in Windows Firewall

Go to Start > Type Allow a program through Windows firewall and then hit the Enter key
Click on Change Settings options
Now, click on Allow another program
Select the Aloha browser or click Browse to find the VPN software, and then click OK

Let me know if it helps!

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Tom Von Deck ●

It's 100% correct. Does Aloha's VPN get Arizona time correct? It's in Mountain Time until March and then Pacific Time until November.

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Tom Von Deck ●

... And I tried adding the exclusion. It asks whether it's a file, folder, file type, or process. And the Firewall instructions are incomplete, too. It makes me browse for a file.

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