Missing downloads from Media folder

By Alex T 2 months ago

Downloaded many videos at one file name videos and moved individual clip to 'media' folder but folder was deleted accidentally. When I checked, the Iphone memory still take space but I can not find way to reach that file. and tried debug & restoring downloads but those files were nowhere, any other solution like reinstalling the app? The files could still be there but not sure how to retrieve it, any help would be appreciated? Thanks

Comments (3)


Hi there,

Thanks for the message. Once you delete files its not reversible. Usually you can restore your downloads if they disappear from Aloha folder after the update.

Please see example how can you check aloha downloads storage:



I not found my videos


I see it shows you have 7.7 GB Aloha downloads. You should be able to restore them on debug mode. Please try again:

1. Go to iPhone Settings

2. Scroll down to find Aloha and tap it

3. Enable Debug switch

4. Go to Aloha app

5. Tap Reset in the top left corner

6. Tap Restore Downloads and confirm with 'Yes'

let me know if it worked.