Processing error

By Reynaldo 3 months ago
Completed

Downloading a video, then it went red "processing error" and reloaded the site, but now the folder I had all my videos in is gone and the info button still says I have several movies still (xx free space) and (xx downloaded)- as in shows the amount of space I have used is the same... but there is no folder anymore. Help.

Comments (1)

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Hi there,

Thank you for contacting Aloha support.

Please do the following to recover downloads:

1. Go to iPhone Settings

2. Scroll down to find Aloha and tap it

3. Enable Debug switch

4. Go to Aloha app

5. Tap Reset in the top left corner

6. Tap Restore Downloads and confirm with 'Yes'

Kind regards,

Aloha Team