VPN is activated for all apps although this setting is turned off

By Pascal Krenn 2 months ago
Completed

Hello,


VPN is activated for all apps although this setting is turned off. When I close Aloha the VPN is still connected.

Comments (11)

photo
1

Good day!

Thanks for reaching out. What Aloha Version and OS version do you have?

photo
1

Thanks for your reply.

I use iPhone and iPad with iOS 12.4.1 and Aloha 2.10.0

photo
1

Hi there,

Please update Aloha to 2.11 version. Let me know if performance in Aloha improves!

photo
1

I updated to the latest version of Aloha on iPhone. When I close the App only by pressing the home button, VPN is still connected. I have to completely close the app (by double pressing the home button and swipe the app up). Is this a normal behavior?

photo
1

Yes, if the setting 'Phone wide VPN' is enabled in Aloha Settings. Is it on?

photo
1

No, it`s turned off.

photo
1

Just to be clear, you are a premium user, correct?

photo
1

Yes.

photo
1

It should stay active when you minimise the app for about a minute and then it disconnects. How long does it take for VPN to get disconnected in your case?

photo
1

Ok, that explains it. I always checked immediately after minimizing the app. I waited for a minute now and the VPN gets disconnected.

Thanks for your help!

photo
1

No worries! Take care,