VPN is activated for all apps although this setting is turned off

By Pascal Krenn 23 days ago
Completed

Hello,


VPN is activated for all apps although this setting is turned off. When I close Aloha the VPN is still connected.

Comments (11)

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Good day!

Thanks for reaching out. What Aloha Version and OS version do you have?

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Thanks for your reply.

I use iPhone and iPad with iOS 12.4.1 and Aloha 2.10.0

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Hi there,

Please update Aloha to 2.11 version. Let me know if performance in Aloha improves!

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I updated to the latest version of Aloha on iPhone. When I close the App only by pressing the home button, VPN is still connected. I have to completely close the app (by double pressing the home button and swipe the app up). Is this a normal behavior?

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Yes, if the setting 'Phone wide VPN' is enabled in Aloha Settings. Is it on?

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No, it`s turned off.

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Just to be clear, you are a premium user, correct?

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Yes.

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It should stay active when you minimise the app for about a minute and then it disconnects. How long does it take for VPN to get disconnected in your case?

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Ok, that explains it. I always checked immediately after minimizing the app. I waited for a minute now and the VPN gets disconnected.

Thanks for your help!

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No worries! Take care,