iOS says Aloha is using more storage than it actually is
Aloha says I’m using 56GB of storage where as iOS Storage says it’s using 66GB. I’ve cleared everything and emptied trash. How do I get my 10GB of storage back without deleting the app?
Searching some of the posts here seems to be a common issue?
Hi there,
Thanks for the message.
Please send us report:
1. Go to iPhone/iPad Settings
2. Scroll down to find Aloha app and tap it
3. Turn Debug switch on
4. Go to Aloha app
5. Tap Report in the top right corner and send it to us
We will look into it as soon as we can.
Hi there,
Thanks for the message.
Please send us report:
1. Go to iPhone/iPad Settings
2. Scroll down to find Aloha app and tap it
3. Turn Debug switch on
4. Go to Aloha app
5. Tap Report in the top right corner and send it to us
We will look into it as soon as we can.
Sent. I had to upload the files to a file share due to file size preventing me from sending
Sent. I had to upload the files to a file share due to file size preventing me from sending
Any updates?
Any updates?
Hi there,
According to the latest report, right now your Aloha's downloads folder is stored only 106mb in different web caches. Could you please again add screenshots with Aloha storage size in downloads and system settings to compare?
Hi there,
According to the latest report, right now your Aloha's downloads folder is stored only 106mb in different web caches. Could you please again add screenshots with Aloha storage size in downloads and system settings to compare?
Clear cache!
Unsuccessfully…
Remove and reinstall app.
Do you installed any dock or extension?
Clear cache!
Unsuccessfully…
Remove and reinstall app.
Do you installed any dock or extension?
Lets try something once more:
Go to device settings - general - iphone storage- click on Aloha:
and make a screenshot of this screen please:
Lets try something once more:
Go to device settings - general - iphone storage- click on Aloha:
and make a screenshot of this screen please:
Hi again,
Apologies for delay. Just letting you know that this case is currently being investigated, and we will keep you informed 👍
Hi again,
Apologies for delay. Just letting you know that this case is currently being investigated, and we will keep you informed 👍
Checking in. Any progress?
Checking in. Any progress?
Hi,
The discrepancy between the file sizes shown in the two screenshots is because they're measuring different aspects of the Aloha app's storage usage:
In the first screenshot (iPhone Storage):
In the second screenshot (Aloha Files page):
The difference occurs because:
Most of Aloha's of "Documents and data" are likely stored in app-specific directories or databases that aren't directly accessible through the device's file system, which explains why not all Mbytes appear as "Aloha files" in the storage management view.
Hi,
The discrepancy between the file sizes shown in the two screenshots is because they're measuring different aspects of the Aloha app's storage usage:
In the first screenshot (iPhone Storage):
In the second screenshot (Aloha Files page):
The difference occurs because:
Most of Aloha's of "Documents and data" are likely stored in app-specific directories or databases that aren't directly accessible through the device's file system, which explains why not all Mbytes appear as "Aloha files" in the storage management view.
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