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iOS says Aloha is using more storage than it actually is

Solved Zed ● ago

Aloha says I’m using 56GB of storage where as iOS Storage says it’s using 66GB. I’ve cleared everything and emptied trash. How do I get my 10GB of storage back without deleting the app?

Searching some of the posts here seems to be a common issue?

Files:

Replies (9)

Aloha Support ●

Hi there,

Thanks for the message.

Please send us report:

1. Go to iPhone/iPad Settings

2. Scroll down to find Aloha app and tap it

3. Turn Debug switch on

4. Go to Aloha app

5. Tap Report in the top right corner and send it to us

We will look into it as soon as we can.

Zed ●

Sent. I had to upload the files to a file share due to file size preventing me from sending

Aloha Support ●

Thank you!

Aloha Support ●

Hi again,

Please do the following steps:

Clear cache in Aloha Privacy settings
Enable debug mode and then : Reset -> Clear Cache
If these doesn't help, please send another Report.

Thank you,

Zed ●

Unfortunately no change. Will resend report

Zed ●

Any updates?

Aloha Support ●

Hi there,

According to the latest report, right now your Aloha's downloads folder is stored only 106mb in different web caches. Could you please again add screenshots with Aloha storage size in downloads and system settings to compare?

Zed ●

Odd, it says 53GB in Aloha and 67GB on iOS.

Files:

Aloha Support ●

Please click on it, see image for reference:

Then check the app size and app data/documents size, again please take a screenshot.

Files:

Zed ●

I see what you mean

Files:

Zed ●

iOS shows the accurate size when I offload Aloha.

But goes back when re downloaded

Files:

Offive Shoreight ●

Clear cache!

Unsuccessfully…

Remove and reinstall app.

Do you installed any dock or extension?

Zed ●

Removing app would delete my files/downloads no?

Aloha Support ●

Lets try something once more:

Go to device settings - general - iphone storage- click on Aloha:

and make a screenshot of this screen please:

Files:

Zed ●

Attached

Files:

Aloha Support ●

Hi again,

Apologies for delay. Just letting you know that this case is currently being investigated, and we will keep you informed 👍

Zed ●

Checking in. Any progress?

Aloha Support ●

Hi,

The discrepancy between the file sizes shown in the two screenshots is because they're measuring different aspects of the Aloha app's storage usage:

In the first screenshot (iPhone Storage):

App size - This represents the installed application code itself
Documents and data - This represents user data stored by the app

In the second screenshot (Aloha Files page):

"Aloha files" - This specifically shows files stored by Aloha that are accessible through the device's file system

The difference occurs because:

The first screenshot shows the total app footprint (both the app binary and all its data)
The second screenshot is showing only user-accessible files that Aloha has created

Most of Aloha's of "Documents and data" are likely stored in app-specific directories or databases that aren't directly accessible through the device's file system, which explains why not all Mbytes appear as "Aloha files" in the storage management view.