Paid for premium but no access

Answered Craig Case ● ago

Aloha took money from my account but its telling me, I don't have premium

Replies (3)

Aloha Support ●

Good day,

Thanks for your feedback. Can I see purchase invoice or receipt?

Regards,

Aloha Team

Craig Case ●

I took a ss

Files:

Aloha Support ●

Thanks for the screenshot, I can see you have an active subscription on Google Play, you should be able to activate it in Aloha by tapping the restore purchase button in Aloha Settings - Premium.

Also, please make sure you are logged in with the correct email address to google play account and use Aloha browser app and not Aloha Beta browser app.

Craig Case ●

It says no purchases to restore

Aloha Support ●

Which Aloha browser app are you using? Aloha beta or Aloha?

Craig Case ●

I'm sure its just aloha

Aloha Support ●

Can I please see a screenshot of the app information on the Play Store?

Craig Case ●

Like this? I'm not sure what you mean

Files:

Aloha Support ●

Yes, thank you! In this case please do the following:

Restart your phone
Go to Google Play app -> Subscriptions -> please make sure that your subscription is listed there.
Go to Aloha Browser and open premium purchase screen. This should trigger the re-evaluation of the current state.

Let me know how it goes!

Rajeeb Mukherjee ●

I have my subscription activated but in my laptop...Macbook in both browser and Vpn My account is being seen as free.

乐网络科技 ●

Hi, I just registered for your monthly membership service and completed the payment via PayPal. The payment account I used is 93748313@qq.com. If necessary, I can also provide the ID of the payment plan. Could you help me answer some questions? Maybe the payment hasn't arrived yet? How should I proceed and obtain the membership?