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Paid for premium but no access

Answered Craig Case ● 10 months ago

Aloha took money from my account but its telling me, I don't have premium

Replies (3)

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Aloha Support ● 10 months ago

Good day,

Thanks for your feedback. Can I see purchase invoice or receipt?


Regards,

Aloha Team

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Craig Case ● 10 months ago

I took a ss

Files: Screenshot_20251203-110009_Gmail.jpg
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Aloha Support ● 10 months ago

Thanks for the screenshot, I can see you have an active subscription on Google Play, you should be able to activate it in Aloha by tapping the restore purchase button in Aloha Settings - Premium.

Also, please make sure you are logged in with the correct email address to google play account and use Aloha browser app and not Aloha Beta browser app.

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Craig Case ● 10 months ago

It says no purchases to restore

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Aloha Support ● 10 months ago

Which Aloha browser app are you using? Aloha beta or Aloha?

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Craig Case ● 10 months ago

I'm sure its just aloha

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Aloha Support ● 10 months ago

Can I please see a screenshot of the app information on the Play Store?

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Craig Case ● 10 months ago

Like this? I'm not sure what you mean

Files: Screenshot_20251219-010958_Google Play Store.jpg
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Aloha Support ● 10 months ago

Yes, thank you! In this case please do the following:

  1. Restart your phone
  2. Go to Google Play app -> Subscriptions -> please make sure that your subscription is listed there.
  3. Go to Aloha Browser and open premium purchase screen. This should trigger the re-evaluation of the current state.


Let me know how it goes!

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Rajeeb Mukherjee ● 8 months ago

I have my subscription activated but in my laptop...Macbook in both browser and Vpn My account is being seen as free.

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乐网络科技 ● 7 months ago

Hi, I just registered for your monthly membership service and completed the payment via PayPal. The payment account I used is 93748313@qq.com. If necessary, I can also provide the ID of the payment plan. Could you help me answer some questions? Maybe the payment hasn't arrived yet? How should I proceed and obtain the membership?

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