File access not working

I have gone to setting and enabled file access. When I go to the file’s app, I still cannot view the files that are in Aloha. When I go to the file’s app, the only file to view says:

“To enable File Access and see your files and ones you transfer, please go to Aloha -> Settings -> Downloads and enable Files Access. You can also use Gear icon in Aloha’s File manager for quicker access.”

But I have already done that.