Upvote 5

Error down downloading from rec-tube

Completed Jared miles 24 days ago

need help it’s not my hard ware it’s just won’t let me download In general

Replies (6)

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Hello,

Thank you for your feedback. Please provide/answer the following:

- Forward video links with download error

- What Aloha Version do you have?

- What Android/iOS version do you use?

Thank you,

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iPhone 11xr

Current version of aloha is the mobile version

https://fr.rec-tube.com/watch/2019082812552534/?3

Since I can’t download it I was gonna ask if you could then paste the downloaded version in this forum post please

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I also tried with other videos same result and with a vpn same result it says download error unable to find the link

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Are you using latest iOS and Aloha versions?

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Yes I am it just keeps giving me the error everytime it’s not just this video but others as well


I would appreciate if you could download it for me then paste the link In the forum here

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Because no matter what I have a feeling the issues will continue to persist

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Can you download and post it I posted the link for you to download it because I have a feeling this issue will continue to persist

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I am using the latest version of iOS

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Our QA team is looking into it and we will get back to you as soon as we can 🛠️

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It looks like the site you're using promotes a subscription or some kind of purchase to view the files. In our test, it allowed us to view one video for free, and it opened correctly in the player and downloaded without issues.

Could you let us know exactly what problem you're encountering? For example:

  • Does the download not start at all and show an error?
  • Does it fail during the download process?
  • Or does it fail at the end of processing?

If possible, a screenshot or screen recording of the issue would be very helpful for us to better understand and assist you.


Thanks!

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Does not start at all just shows a download error


Then when I try to download it never started the download just was stuck like as if it couldn’t

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Can you please add a screen recording?

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Already done

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Shot 1

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Shot 2

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It’s any video I get errors where it doesn’t download that’s why I asked if you could download the video and post it here please

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Yall let me know

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Please

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I understand yall are busy there but I would have assumed you could get back to me by now but I guess I was wrong I am sorry but this service and it’s being able to download things judging by what I have experienced is in need of some serious technical work I am putting that lightly

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Apology for delay! We haven't forgotten your ticket and its in the queue to get attended. We thank you for your patience 🙏

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Hi,

We’re here to help troubleshoot, but please note that we cannot download or send videos to you.

To assist you further, we need a bit more information. Please provide the following:

  1. Your iOS version
    (Go to Settings → General → About → Software Version)
  2. Your Aloha Browser version
    (Go to Aloha Settings → About)
  3. A link to a free video on the same site that doesn’t require registration or a subscription.
  4. Does the same error occur on other websites?
  5. Have you tested using both Wi-Fi and mobile data?
    (Also let us know if you used a VPN or not)
  6. Is Private Mode or Ad Block enabled?
  7. A screenshot or short screen recording showing the error message (current recording is too short and does not capture the entire process: from the download attempt to the error appearance).

Once we have this information, we can better determine whether the issue is related to the browser or the site itself.


Thank you!

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iPhone XR latest update

Same with aloha

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Please answer all the questions and state aloha and ios versions in numbers.

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Aloha 7.8


iOS 18.6

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Aloha 7.8

iOS 18.6


And again if you did it for someone once downloading and posting for me shouldn’t be a issue

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What I mention before

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In the screenshot shown response from our support is a screen recording not a downloaded video. Once again, we do not share downloaded content on our platform.

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That said, if you wish further assistance, please answer all the questions:

  1. Your iOS version
    (Go to Settings → General → About → Software Version)
  2. Your Aloha Browser version
    (Go to Aloha Settings → About)
  3. A link to a free video on the same site that doesn’t require registration or a subscription.
  4. Does the same error occur on other websites?
  5. Have you tested using both Wi-Fi and mobile data?
    (Also let us know if you used a VPN or not)
  6. Is Private Mode or Ad Block enabled?
  7. A screenshot or short screen recording showing the error message (current recording is too short and does not capture the entire process: from the download attempt to the error appearance).

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All this information I’ve already put above and various messages. I already gave you the aloha version and the iOS version yes it happens on other videos not just that one and it’s not just your service. It’s theirs too. They’re not compatible at the moment you can go on freaking Reddit and find this out and various other forms.

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Can I get the same error and as I put in the screen recording I put above it’s not Just with this video with other videos as well. No ap blocker and no VPN.

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Hi, since you are unable to answer all the questions that we need to investigate this further, we will close the ticket. Thank you,

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It may be a little a both on your browser and the site and last year yall did download a video and post it for someone

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