Upvote 2

Constant problems with app (premium)

Under Consideration Phil 9 hours ago

Hi,

I have been having constant issues with the app since February to the point I have hardly been able to consistently use the premium I paid for. (App was fine for years with the free version before you introduced the download limits)

I don’t know whats going on but it seems to be one issue after the next and major ones.

After downloading the new update this afternoon, It was fine this morning before I updated.

- Nothing at all downloads (as someone else said it errors out towards the end)

- All video files downloaded the picture freezes but the audio keeps playing then it unfreezes the picture and it happens again every 5 minutes.

Please can we fix these urgently and have a consistent working app like we had for like 8 plus years before around September/october time last year?

Replies (1)

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Good day,

Thanks for your feedback and apologies for the issues. Can you please add links to videos with such errors for testing?

Kind Regards,

Aloha Team

Join Aloha

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How can I send these privately?

You used to be able to post a ticket and submit. I emailed through the app but I never get an email response.

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